Ordering

How do I request pricing or a quote from Lipspeer?  You can request pricing or a quote from your local Lipspeer representative by telephone, email or fax.

How do I order from Lipspeer?  You can place an order by contacting your Lipspeer representative either by telephone, fax or email. When placing an order we require some basic information to process the order:

1) Bill To/Ship To and contact information

2) Product or Service part numbers quoted

3) Prices of product(s) or service(s) quoted

4) Shipping Method desired or available

5) Will partial shipments be acceptable?

6) Hard copy Purchase Order by Email, Mail, or Fax if possible

7) Payment method agreed upon by Lipspeer

Does Lipspeer provide on-line ordering?  Due to the complex nature of most Lipspeer products and solutions, on-line ordering is not currently offered. Since most Pre-Sales Assistance is free, it is best to consult and place your order with a Lipspeer representative.

What do I need to order from Lipspeer?  In order to purchase equipment or services from Lipspeer you will need the following:

1) Bill To/Ship To and contact information

2) Product or Service part numbers quoted

3) Prices of product(s) or service(s) quoted

4) Shipping method desired or available

5) Will partial shipments be acceptable

6) Hard copy Purchase Order by Email, Mail, or Fax

7) Payment agreed upon by Lipspeer

What are the terms of payment when ordering from Lipspeer?  There are several payment methods available depending on the customer's needs or capability. These include the following:

1) Net Terms or Company Credit

2) Wire Transfer

3) C.O.D. via a USA shipping Point

4) Irrevocable Letter of Credit

5) Leasing

6) Credit Cards including American Express, Visa and Master Card  

Can I set up an account and terms with Lipspeer?  In order to obtain credit or terms with Lipspeer, you will need to fill out our Credit Application and fax or email back the form to your serving Lipspeer representative. Upon approval you will be set up with Net 15 or 30 day terms and a pre set limit. International companies are not able to obtain credit terms except under special circumstances.

Does Lipspeer offer leasing for purchase of equipment?  Lipspeer does not offer direct leasing but partners with several independent leasing companies. Please ask your Lipspeer representative which options are available to you.

What type of Shipping services does Lipspeer offer?  Lipspeer utilizes United Parcel Service (UPS) and Federal Express (FED EX) for most shipments. Depending on available options we can provide:

1) DHL

2) United States Postal System (USPS)

3) Freight Forwarders

4) Trucking an Motor Lines

5) Airborne

6) Courier

7) Customer Supplied Carriers

What are the Return of equipment policies?  Return of equipment is based on the actual equipment or manufacturer. In most cases a minimum restocking fee of 15% will apply to most returns, the fee can be higher especially with damaged or missing items. Some specialty equipment are non-returnable. Most returnable equipment is void after 30 days of actual shipment date. Exchange of equipment may be possible to offset these charges. Unless otherwise provided in writing, these options are at the discretion of Lipspeer Telecom LLC, please discuss with your Lipspeer representative for further details.

What are the warranties on equipment I purchase from Lipspeer?  The warranty of most equipment is honored by the manufacturer directly. Warranties can vary from 90 days to 10 years depending on the manufacturer. Please discuss with your Lipspeer representative for exact details on your equipment purchase.

How are International Orders handled?  Most International orders are handled much the same as a United States orders except for shipping and payment terms. It is best to contact your Lipspeer representative to discuss these details.

How do I contact a Lipspeer Representative to check on an order?  You can contact your representative, if you do not already have your representative's telephone number or email address. Most orders can be tracked by your company name or actual Order number. This order number is a 6 or 7 alphanumeric number such as MD1234. You can ask your Lipspeer representative for this number after they enter your order.

How do I contact a Lipspeer Representative to check availability of products?  You can contact your representative, if you do not already have your representative's telephone number or email address. Ask your Lipspeer representative for current availability or delivery date.